5pk365 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by 5pk365 ("we", "our", "us") and applies to all personal data collected from individuals ("you", "your", "member") who access, register with, or use the 5pk365 online sports betting and casino platform available at 5pk365.org ("Platform").

5pk365 is built specifically for Pakistani players and understands that trust is the foundation of any long-term relationship between a gaming platform and its members. Whether you are placing a cricket wager during a PSL final in Lahore, spinning a slot from Karachi, or joining a live dealer table from Islamabad, your personal data is handled with the same high standard of care across every interaction.

By creating a 5pk365 account or continuing to use the Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.

2. Data We Collect

5pk365 collects personal data in several ways: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from regulated third-party verification services. The categories of personal data we collect are described below.

When you create a 5pk365 account, we collect: your full legal name, date of birth, gender, residential address, city (e.g. Karachi, Lahore, Faisalabad), email address, and mobile phone number. This information is required to create and administer your account.

To comply with our anti-money laundering ("AML") obligations and to protect the integrity of the Platform, we may request copies of government-issued identification documents, including your CNIC (Computerised National Identity Card), proof of residential address (such as a utility bill), and proof of payment method ownership. KYC documents are stored securely and accessed only by authorised compliance personnel.

We collect records of all deposits, withdrawals, bonus credits, and wager transactions associated with your account. For payment processing purposes, we collect details of your preferred PKR payment methods — such as your registered JazzCash or EasyPaisa mobile number, HBL or UBL bank account details (account title and last four digits only), or Meezan Bank information. Full payment credentials are never stored on 5pk365 servers; they are tokenised by our regulated payment processing partners.

When you access the 5pk365 Platform, we automatically collect: your IP address, device type and model, operating system version, browser type and version, unique device identifiers, and mobile network information. This data is used for fraud detection, security monitoring, and platform optimisation.

We collect information about how you use the Platform, including: pages visited, games played, bet histories, session duration, click patterns, search queries within the Platform, and responsible gaming tool usage. This data helps us personalise your experience and fulfil our responsible gaming obligations.

If you contact our support team via live chat or email, we retain records of those communications, including the content of messages and any attachments you provide. This data is used to resolve your query and to improve our support services.

3. How We Use Your Data

5pk365 uses the personal data it collects for specific, documented purposes only. We do not use your data for any purpose that is incompatible with those listed below:

• Account Management: To create, administer, and maintain your 5pk365 account, including processing your registration, verifying your identity, and managing your account settings;
• Payment Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, SadaPay, and USDT TRC20, and to maintain accurate transaction records;
• Legal and Regulatory Compliance: To fulfil our obligations under applicable AML regulations, KYC requirements, and the conditions of our international gaming licence, including filing suspicious activity reports where legally required;
• Responsible Gaming: To monitor your gambling behaviour, enforce deposit and loss limits you have set, identify potential signs of problem gambling, and administer self-exclusion or cooling-off periods you have requested;
• Fraud Detection and Security: To detect, investigate, and prevent fraudulent transactions, account takeover attempts, bonus abuse, and other prohibited conduct on the Platform;
• Platform Personalisation: To tailor your experience on 5pk365, including recommending games and cricket markets that match your interests, displaying content in a format optimised for your device, and remembering your preferences;
• Marketing Communications: To send you promotional offers, bonus notifications, and news about new features on 5pk365 — but only where you have opted in to receive such communications. You may opt out at any time;
• Customer Support: To respond to your queries, complaints, and feedback, and to continuously improve the quality of our support services;
• Analytics and Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the Platform's performance, game selection, and user interface.

4. Legal Basis for Processing

5pk365 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our obligations to you under the 5pk365 Terms and Conditions — including account management, payment processing, and game provision;
• Legal Obligation: Processing required to comply with applicable AML, KYC, and gaming regulatory requirements;
• Legitimate Interests: Processing carried out to pursue 5pk365's legitimate business interests, including fraud prevention, platform security, and service improvement — provided these interests are not overridden by your fundamental rights and freedoms;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, freely given, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

5. Data Sharing and Third Parties

5pk365 does not sell or rent your personal data to any third party. We share your data only with the following categories of regulated partners, each bound by strict data processing agreements:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other PKR payment providers to process your transactions;
• Identity Verification Providers: Regulated KYC and AML compliance partners who assist in verifying your identity and screening against sanctions lists;
• Game Providers: Licensed third-party game studios whose products are available on the 5pk365 Platform, who may receive anonymised session data for game performance monitoring;
• IT and Security Providers: Cloud hosting, cybersecurity, and fraud prevention vendors who process data solely on our documented instructions;
• Regulatory Authorities: Where legally required, we may disclose personal data to gaming regulators, financial intelligence units, or law enforcement agencies.

6. Cookies and Tracking Technologies

5pk365 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing your ability to use 5pk365;
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and display options to improve your experience across sessions;
• Analytics Cookies: Collect anonymised data about how members use the Platform — such as which cricket markets are most visited and which game categories are most popular — to help us improve our service;
• Marketing Cookies: Used only where you have provided explicit consent, to deliver relevant promotional offers and bonus communications based on your Platform activity.

You may manage your cookie preferences through your browser settings or through the 5pk365 cookie preference centre accessible from the Platform's footer. Disabling non-essential cookies will not affect your ability to bet, play, deposit, or withdraw.

7. Data Retention

5pk365 retains your personal data for the following defined periods:

• Account Data: Retained for the duration of your active membership, plus a minimum of 5 years following account closure, in compliance with applicable AML record-keeping regulations;
• KYC Documents: Retained for a minimum of 5 years from the date of submission or account closure, whichever is later;
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction;
• Support Communications: Retained for 2 years from the date of the last interaction, unless the communication relates to a dispute or legal matter, in which case it is retained until resolution;
• Technical and Device Data: Retained for 13 months on a rolling basis for fraud detection and security monitoring purposes;
• Marketing Consent Records: Retained for the duration of your consent and for 3 years after consent is withdrawn, as evidence of the consent record.

Upon expiry of the applicable retention period, personal data is securely deleted from all 5pk365 systems or anonymised such that it can no longer be attributed to any individual.

8. Data Security

5pk365 implements a comprehensive, layered security framework to protect your personal data from unauthorised access, loss, alteration, or disclosure. Our security measures include:

• TLS 1.3 Encryption: All data in transit between your device and 5pk365 servers is encrypted using the latest Transport Layer Security protocol;
• AES-256 Encryption at Rest: All stored personal data, including KYC documents and transaction records, is encrypted at rest using 256-bit Advanced Encryption Standard;
• Payment Tokenisation: Full payment credentials are never stored on 5pk365 infrastructure. Payment data is tokenised by PCI-DSS compliant payment processors;
• Two-Factor Authentication: 5pk365 offers SMS-based two-factor authentication for member accounts, adding an additional layer of login security;
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis, with role-based access controls and comprehensive audit logging;
• Penetration Testing: The 5pk365 Platform undergoes regular third-party security audits and penetration testing to identify and remediate vulnerabilities;
• Incident Response: 5pk365 maintains a documented data breach incident response plan. In the event of a breach affecting your personal data, we will notify affected members within 72 hours of becoming aware of the incident.

9. Your Rights

As a 5pk365 member, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected]. We will respond within 30 calendar days.

• Right of Access: You may request a copy of all personal data that 5pk365 holds about you, together with information about how it is being used;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your account;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our overriding legal retention obligations under AML regulations;
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances, such as while a rectification request is being assessed;
• Right to Data Portability: You may request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider;
• Right to Object: You may object to processing based on our legitimate interests or for direct marketing purposes at any time;
• Right to Withdraw Consent: Where processing is based on your consent (e.g. marketing emails, non-essential cookies), you may withdraw that consent at any time without affecting prior processing.

10. Children and Minors

The 5pk365 Platform is strictly intended for individuals aged 21 years or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor in your care has provided personal data to 5pk365 or accessed the Platform, please contact us immediately at [email protected].

Upon receiving a verified report of underage access, 5pk365 will immediately close the relevant account, delete all associated personal data to the extent permitted by law, and refund any deposited funds to the source payment method.

11. International Data Transfers

5pk365 operates under an international gaming licence and may process or store your personal data on servers located outside of Pakistan. Where personal data is transferred internationally, 5pk365 ensures that appropriate safeguards are in place, including:

• Data processing agreements containing standard contractual clauses with all international vendors;
• Transfer only to jurisdictions with an adequate level of data protection as assessed by our compliance team;
• Encryption of all data both in transit and at rest during any international transfer;
• Regular audits of international data processing partners to confirm ongoing compliance with our data protection standards.

By using the 5pk365 Platform, you acknowledge and consent to the transfer of your personal data to our international hosting and processing infrastructure, subject to the safeguards described above.

12. Changes to This Policy

5pk365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable regulations, or Platform features. Where changes are material — meaning they could significantly affect your privacy rights or the way we use your data — we will notify all registered members by email and display a prominent notice on the Platform at least 14 days before the changes take effect.

Non-material changes (such as editorial clarifications or updated contact details) may be made without advance notice. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Policy.

13. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or 5pk365's data processing practices, please contact our Data Privacy team through the following channels:

• Live Chat: Available 24/7 directly on the 5pk365 Platform — the fastest way to reach us
• Email: [email protected]
• Support Hours: 24/7, with peak Urdu and English-speaking agent coverage from 9 AM – 2 AM PKT

5pk365 aims to acknowledge all privacy-related correspondence within 5 business days and to resolve the matter fully within 30 calendar days. For complex requests involving data portability or erasure, we may require up to 60 days and will keep you informed of progress throughout.